Qualification for exchange

Qualifying AirPods for battery replacement:

Determine if the problem of AirPods frequently discharging and disconnecting from the iPhone is due to battery life.
Here's a quick way to determine if the discharge and disconnect problem is due to low battery life:

Step 1: Place the AirPods in the charger and do not close it.

Step 2: Turn off automatic ear detection.

Step 3: Make a call or turn music on to see if a disconnect occurs.

If the device has not disconnected, it means that the cause is the battery condition and the AirPods are suitable for replacement.

Determine the battery life of your AirPods:

Play music for 5 minutes with the volume set to 65%.
Check how much the battery charge has dropped by compared to the table below:

Percentage of battery charge loss	Battery health	Approximate performance
Decrease of 2-3%	Good or nearly new	Plays music for 4.5 hours or provides about 2 hours of phone conversation
Decrease by 5-10%	Average	Plays music for 1-2 hours or provides 20 to 50 minutes of phone time
Decrease of more than 15%	Bad	It plays music for less than 30 minutes or allows for about 10 minutes of phone conversation. AirPods may intermittently disconnect from your phone at any time during use.

Exchange Restrictions:

The charging case for the headphones is not exchangeable.
Only original headphones can be exchanged (headphones that do not form a pair /especially different models/ are not accepted).
We will not exchange unoriginal, damaged headphones (including those with inoperable speaker, microphone, bluetooth), flooded or having mechanical damage (except for normal signs of use).